The Collective Press

Returns & Refunds Policy

Last updated: January 15, 2026

This Returns & Refunds Policy (“Policy”) governs all purchases made in connection with The Collective Press and related offerings (including but not limited to Sacred Synthesis, Constitutional Types Assessment, memoriam / getMemoriam content, and associated digital and physical goods). This Policy is intended to be clear, fair, and practical, while honoring the deeper ethical commitments of our work: transparency, responsibility, and care for all participants in the field of transformation.

Nothing in this Policy is intended to limit any rights you may have under applicable consumer protection laws in your jurisdiction. Where local law provides you with additional or different rights, those rights will prevail to the extent of any inconsistency.

1. Scope of this Policy

This Policy applies to purchases made through, or in connection with, the following (collectively, the “Services”):

  • The Collective Press website and store, including:
    • Sacred Synthesis: The Complete System and related materials
    • Constitutional Types Assessment and related materials
    • Other books, guides, assessments, and esoteric research publications
  • Related offerings delivered via or linked from:
    • thecollectivepress.org
    • tcp11235.substack.com
    • memoriam / getMemoriam channels on TikTok, YouTube, Instagram, Reddit, Discord, or other platforms, where they direct you to purchase digital or physical goods
  • Books printed and fulfilled by third-party book distributors, including but not limited to:
    • Amazon (e.g., Kindle Direct Publishing, print-on-demand)
    • Barnes & Noble
    • IngramSpark and its distribution partners
    • Acutrack or other direct-fulfillment partners
  • Other physical goods printed and fulfilled by third-party providers, such as:
    • Printful
    • Successor or equivalent print-on-demand / fulfillment providers

Because many products are fulfilled by third-party platforms, some aspects of returns and refunds are governed by the policies of those platforms (e.g., Amazon, Barnes & Noble, IngramSpark, Acutrack, Printful). Where that is the case, those policies apply first, and this Policy operates in addition to, not instead of, those third-party terms.

2. Product Categories

Different types of products necessarily have different returns and refunds rules. For clarity, we group products into the following categories:

  1. Physical Books
    • Print-on-demand or inventoried books purchased via Amazon, Barnes & Noble, IngramSpark, Acutrack, or other distributors.
  2. Digital Books & Publications
    • E‑books (e.g., Kindle, EPUB, PDF) purchased through Amazon Kindle, The Collective Press website, or other digital marketplaces.
  3. Courses, Programs, and Digital Content
    • Online courses, study programs, digital modules, or downloadable materials (e.g., PDF workbooks) purchased directly via The Collective Press or associated platforms.
  4. Assessments, Evaluations, and Personalized Reports
    • Constitutional Types Assessment and similar tools, including any automated scoring, human review, or personalized guidance or reports.
  5. Merchandise and Physical Goods (Non-Book)
    • Apparel, prints, altar cards, posters, ritual objects, or other merchandise printed and shipped via Printful or similar print-on-demand partners.
  6. Donations, Contributions, and Pay-What-You-Can Support
    • Contributions made as mutual aid, patronage, sponsorship, or voluntary support for Arica Research, The Collective Press, or related initiatives, where no specific product is promised in exchange.

The specific returns and refund rules for each category are set out below.

3. General Principles

Across all product categories, we commit to the following general principles:

  • Honesty and clarity – We aim to describe our offerings accurately and transparently. If a product or experience materially fails to match its description, we will work with you in good faith to correct it.
  • Respect for your time and trust – Many of our offerings are oriented toward transformation, introspection, and long-term study. We recognize that your purchase is not just a transaction but an investment of attention and trust.
  • Reasonable and proportionate remedies – Where something goes wrong, we will seek remedies that are proportionate and fair, whether that is a replacement, a partial refund, a store credit, or another mutually acceptable resolution.
  • No abuse of the Policy – We reserve the right to decline or limit returns and refunds if we reasonably believe that the Policy is being abused (e.g., repeated refund requests after full use of content, obvious bad-faith claims, or fraudulent payment activity).

4. Physical Books

4.1 Where to Initiate Returns

Because physical books are typically printed and shipped via Amazon, Barnes & Noble, IngramSpark, Acutrack, or other distributors, returns of physical books must generally be initiated with the retailer or platform from which you purchased the book.

  • If you ordered from Amazon: follow Amazon’s standard returns process for books in your order history.
  • If you ordered from Barnes & Noble: use their published return procedures.
  • If you ordered via an independent bookseller or another third-party distributor: their return terms will apply.

These third-party platforms may have specific deadlines (e.g., 7–30 days from delivery), conditions (e.g., undamaged, unused, in resellable condition), and geographic restrictions.

4.2 Damaged, Defective, or Misprinted Copies

If your book arrives damaged, misprinted, or with significant production defects:

  1. Contact the retailer or platform first (e.g., Amazon customer support) and request a replacement or refund in line with their policies.
  2. If you are unable to resolve the issue through the retailer, you may contact us with:
    • Your order number
    • Clear photos of the damage or defect
    • A brief description of the issue

We will review your case and, where appropriate, may:

  • Assist in escalating the issue with the retailer; or
  • Arrange a replacement copy or store credit, at our discretion, if the retailer’s process has clearly failed to resolve a legitimate issue.

4.3 Change-of-Mind Returns for Physical Books

Change-of-mind returns for physical books (e.g., you decide you no longer want the book) are typically governed by the retailer’s policies and not by us directly.

  • We do not routinely accept change-of-mind returns for physical books purchased via third-party distributors, unless required by applicable law.
  • Where local law provides you with a statutory cooling-off period or similar rights, those rights will apply, and you should exercise them through the retailer.

5. Digital Books & Publications

Digital books and publications (e.g., e‑books, PDFs) are generally non-refundable once accessed or downloaded, due to the nature of digital goods.

5.1 Purchases via Amazon Kindle or Other Marketplaces

If you purchased a digital edition (e.g., Kindle) via Amazon or another ebook marketplace:

  • That platform’s own digital content refund policy applies.
  • In some cases, marketplaces offer a limited window (e.g., 7 days) in which accidental purchases may be refunded; this is managed directly by the platform.

We do not have direct control over those refund decisions.

5.2 Purchases via The Collective Press or Direct Channels

If you purchased a digital book or PDF directly from The Collective Press or an associated platform:

  • Before download / access: If you contact us prior to downloading or accessing the file and request a refund within 7 days of purchase, we will generally grant a full refund.
  • After download / access: Once the digital file has been accessed or downloaded, all sales are final, except in the following circumstances:
    • The file is technically defective or cannot be opened in commonly available readers, and we cannot provide a functional replacement.
    • You were charged in error (e.g., duplicate transaction).

In those cases, we may offer a refund or replacement at our discretion.

6. Courses, Programs, and Digital Content

For online courses, programs, or structured digital journeys (including any Sacred Synthesis–related study paths or Arica Research educational offerings), the following applies:

6.1 Standard Refund Window

Unless otherwise stated on the specific course page, the default policy for courses and digital programs purchased directly from us is:

  • 14-day refund period from the date of purchase, provided that:
    • You have not consumed more than a reasonable portion of the course (e.g., not more than 20–25% of the material); and
    • You request the refund within the 14-day period; and
    • You provide a brief reason, so we can improve our work.

Where a course explicitly states a different refund window (e.g., “no refunds,” “7-day guarantee,” or “30-day money-back guarantee”), that specific statement will override the default 14-day window for that offering.

6.2 Non-Refundable Cases

We generally do not provide refunds for:

  • Courses or programs where a substantial portion (e.g., more than 25–30%) of the content has already been accessed or completed.
  • Situations where the primary reason is a general change of mind after extensive use.
  • Bundles or discounted packages that clearly state “all sales final” at checkout.

However, we may still offer:

  • Partial refunds,
  • Store credit,
  • Or access to an alternative course or resource,

in unusual or compassionate circumstances, at our discretion.

6.3 Technical Access Issues

If you cannot access the course or digital content due to technical issues:

  • Please contact us promptly with details (device, browser, screenshots if possible).
  • We will make reasonable efforts to resolve the issue and ensure access.
  • If we are unable to provide access within a reasonable timeframe and the issue is not caused by your local configuration (e.g., very outdated browser, unsupported device), we may issue a refund or credit.

7. Assessments, Evaluations, and Personalized Reports

This category includes the Constitutional Types Assessment and similar tools that may involve questionnaires, automated scoring, and/or personalized commentary.

7.1 General Policy

Because these offerings involve immediate access to proprietary assessment logic and, in some cases, personalized interpretation, they are generally treated as non-refundable once initiated, except in limited circumstances.

7.2 Before Beginning an Assessment

If you have not yet started an assessment:

  • You may request a refund within 7 days of purchase.
  • Once the assessment is started (i.e., once you access the questionnaire link or begin answering questions), the purchase is deemed “used” and becomes subject to the non-refundable rules below.

7.3 After Beginning an Assessment

Once you have begun an assessment or received a personalized report:

  • All sales are generally final, as the core value (the methodology and interpretive framework) has been delivered.
  • Exceptions may be made in limited circumstances such as:
    • Clear technical failures that prevent completion and cannot be remedied.
    • Obvious errors in scoring or report generation that we are unable to correct within a reasonable timeframe.
    • Duplicate purchases made in error.

In such cases, we may offer:

  • A corrected report,
  • A new assessment session at no additional charge,
  • Or, where appropriate, a partial or full refund.

7.4 No Guarantee of Outcomes

Assessments and personalized reports are intended as supports for reflection, study, and practice, not as medical, psychological, legal, or financial advice, nor as guarantees of personal outcomes.

  • We cannot offer refunds on the basis that you disagree with, feel challenged by, or do not resonate with a particular result, interpretation, or suggestion.
  • We encourage you to hold all such tools lightly, test them in your own life, and consult appropriate professionals as needed.

8. Merchandise and Physical Goods (Non-Book)

Merchandise and physical goods (e.g., apparel, prints, altar cards, posters, ritual objects) are typically printed and shipped on demand by third-party providers such as Printful.

8.1 Damaged, Misprinted, or Defective Items

If your item arrives damaged, misprinted, or with manufacturing defects:

  1. Contact us within 14 days of receipt with:
    • Your order number,
    • Clear photos of the item and defect,
    • A brief description of the issue.
  2. We will typically coordinate with the print-on-demand provider (e.g., Printful) to:
    • Replace the item at no additional cost; or
    • Issue a refund or store credit, depending on the provider’s policies and the specifics of your case.

We may request that you return the defective item or safely dispose of it, depending on the provider’s requirements.

8.2 Wrong Size, Color, or Design

Because these items are made-to-order:

  • We cannot guarantee returns or refunds for change-of-mind, incorrect size selection, or personal preference, unless required by law.
  • Please carefully check sizing charts, colors, and product details before ordering.

In some cases, as an act of goodwill and where feasible, we may:

  • Offer a discount on a replacement order; or
  • Provide partial store credit.

Such gestures are discretionary and not guaranteed.

8.3 Shipping Issues

If an item is lost in transit or significantly delayed:

  • We will coordinate with the fulfillment provider and carrier to investigate.
  • Where the carrier confirms loss, we will typically arrange a replacement shipment at no additional cost.
  • If tracking information shows the package as delivered, but you have not received it, we may:
    • Ask you to check with neighbors, building management, or local postal authorities;
    • Consider a one-time replacement or partial credit, depending on the circumstances and carrier policies.

9. Donations, Contributions, and Pay-What-You-Can Support

Donations, mutual aid contributions, and pay-what-you-can support directed to Arica Research, The Collective Press, or related initiatives are generally treated as non-refundable, as they are voluntary acts of support rather than purchases of specific goods.

If a donation was clearly made in error (for example, an extra zero was added by mistake or a recurring contribution was not intended):

  • Please contact us as soon as possible with details.
  • We will review the situation in good faith and may arrange a partial or full refund, particularly for recent and clearly accidental contributions.

10. How to Request a Return or Refund

To initiate a request under this Policy (for items or purchases where we, rather than a third-party platform, are the appropriate point of contact), please:

  1. Email us at Returns@thecollectivepress.org with the subject line: “Return/Refund Request – [Order Number]”.
  2. Include the following information:
    • Your full name
    • Your email address used at purchase
    • Order number and purchase date
    • Product name(s)
    • Clear description of the issue and the remedy you are seeking
    • Relevant attachments (e.g., screenshots, photos of defects, error messages)
  3. We will acknowledge receipt of your request, typically within 3–5 business days.
  4. We may ask reasonable follow-up questions or request additional documentation to understand and evaluate your request.

We aim to arrive at a resolution within 14 business days of receiving all necessary information, though complex cases may take longer.

11. Timing of Refunds

When a refund is approved:

  • Refunds will be processed to the original payment method wherever possible.
  • The processing time can vary depending on your bank, card issuer, payment provider, and geographic location (typically 5–10 business days after we issue the refund).
  • We are not responsible for delays caused by payment processors or banks.

If a refund cannot be processed to the original method (e.g., expired card, closed account), we will work with you to find a reasonable alternative (such as store credit or another method, where legally and technically feasible).

12. Jurisdiction-Specific Rights

This Policy is intended to respect and, where possible, exceed common standards of fairness and clarity. However, consumer protection laws differ across jurisdictions.

  • If you are located in a jurisdiction that grants you specific statutory return or refund rights (e.g., EU consumer law, UK Consumer Rights Act, or other local regulations), those rights shall apply and may provide you with additional protections beyond those described here.
  • In the event of any conflict between this Policy and non-waivable local consumer law, the local law will prevail to the minimum extent required.

13. Ethical & Spiritual Context

Our work is rooted in esoteric research, contemplative practice, and long-term transformation. While this Policy must be precise and legally functional, it is also grounded in deeper commitments:

  • Reciprocity – We strive to structure exchanges so that all parties are respected. A fair return or refund is one that honors your genuine experience and also the real work invested in creating these materials.
  • Integrity – We do not wish to hold payment for something that was clearly not delivered as promised or that failed in a material way. Nor can we offer open-ended refunds for fully consumed, experientially based content.
  • Discernment – Many of our offerings may challenge existing patterns or self-images. Discomfort, insight, and intensified questioning are often integral to inner work and, by themselves, are not grounds for refunds.

We encourage you to approach all purchases—and any subsequent questions or concerns—with the same spirit of clarity, honesty, and mutual respect that we aspire to uphold.

14. Changes to this Policy

We may update or revise this Returns & Refunds Policy from time to time to reflect changes in our offerings, third-party provider policies, or applicable law.

  • The “Last updated” date at the top of this page indicates the most recent revision.
  • Material changes will generally apply only to purchases made after the date of the change, unless otherwise required by law.

We invite you to review this Policy periodically to remain informed about how returns and refunds are handled.

15. Contact

If you have any questions about this Policy, or if you wish to initiate a return or refund request, please contact us at:

returns@thecollectivepress.org
https://thecollectivepress.org/refund_returns/

When you reach out, please remember that there is a human being on the other side who is also engaged in an ongoing path of learning and practice. We will do our best to respond with clarity, kindness, and fairness.